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Terms and conditions

This site is owned and operated by Washking Discount LTD, as a user of this website you acknowledge that any use of this website including any transactions you make is subject to our terms and conditions below.

Contract of Sale

We must receive payment for the whole of the price of the goods before your order can be accepted. Our acceptance of your order forms a contract of sale between us. Acceptance shall occur by the debiting of your credit / debit card.

Return of Goods for Change of Mind

Provided that the goods are in their original packaging, are unused and have not been installed you have a right to cancel in writing within 7 days of delivery, items returned will be at your own cost and risk. You will also be liable for costs incurred by us for delivery and restocking fees upto 25% of the order value. You will be notified of a collection date within 7 days of the notice of cancellation and refunded when the goods arrive back to our warehouse and have been inspected. You have a responsibility to take reasonable care of goods prior to collection.

Deliveries

The goods ordered will only be delivered to the card holders address you have given us at the time of ordering for security purposes. A valid signature is required on delivery. The customer is strongly advised to inspect all goods before acceptance and to retain the original packaging for at least 7 days in case returning the item is necessary.

Although delivery is free of charge to the customer there are costs related to the process, and should delivery fail due to customers not being present on the agreed day, then a fee will be charged to cover the cost of further attempts.

Damages

Any goods found to be damaged, faulty or incorrect at the time of delivery should be immediately returned.

Where goods have been delivered and accepted and later prove to be damaged, faulty or incorrect, this should be reported to ourselves within 48 hours. Damaged or faulty goods may be subject to an inspection by the manufacturer’s service engineer and will be repaired or replaced.

Warranty Information

All warranties are provided by the manufacturer for domestic use only within the UK.

Accuracy of Information

All information published on our website is accurate at the time of input. All critical product specifications should be checked with the manufacturer prior to ordering.

Security of Information

We do not hold card details on our website or on any computer. We recommend that you do not send payment details by email or fax. For telephone orders we will take all reasonable precautions to keep the details of your order and payment secure. Unless we are negligent we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.